1. Introduction

Teesside Insulation ("we," "our," or "us") operates teessideinsulation.co.uk. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our referral services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Submit an enquiry through our website
• Contact us via email or other means
• Interact with our website

This information may include: name, email address, phone number, postal address, property details, and any other information you choose to provide.

3. How We Use Your Information

We use the information we collect to:

• Connect you with relevant insulation professionals in our network
• Respond to your enquiries and provide customer service
• Improve our website and services
• Send you information about our services (with your consent)
• Comply with legal obligations

4. Sharing Your Information

We share your information with insulation professionals in our network who match your requirements. These professionals are independent businesses and will contact you directly regarding your enquiry. We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

7. Cookies

Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookies through your browser settings.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

13. Legal Basis for Processing

We process your personal data based on: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating our referral service.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]
Address: Varsity House, 2 Falcon Court, Preston Farm Industrial Estate, Stockton-on-Tees, TS18 3TS